Terms & Conditions

Gift Vouchers

Orders may be paid for in part or in full with  a gift voucher. Any additional cost exceeding the value of the gift voucher must be paid for by the redeemer. No refund will be given on an unused portion of a voucher. Gift vouchers may not be redeemed for cash.  

There is no expiry date for a gift voucher. Gift vouchers are not replaceable if lost, stolen or altered in any way.

Orders

Once an order is finalised – product design agreed and signed off by both parties – a deposit of 50% is paid. Deposits are non-refundable. The balance is paid on completion of the work in advance of delivery.

As all items are custom-made to jointly agreed specifications, refunds are not offered. These conditions do not affect your statutory rights.

Payment is accepted though Paypal. Financial information is not stored on this site.

Delivery

Orders are sent through An Post. All deliveries are sent registered post. Signature is required on receipt. If your delivery has been delayed, please contact me, as I will have the tracking number of the delivery.

Shipping outside Ireland

When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that sometimes means delivery delays are possible. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks to clear.

Items not received but tracked as being delivered

This may happen when items are delivered to places of work and someone else signs for it. Please note that I do not refund nor replace items that are tracked as being delivered.

If you live outside the European Union, you may be charged customs or tax on the item’s arrival. These are duties and taxes charged in your country and are not related to Folded Leaf. All duties and taxes charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by Folded Leaf for any reason.

Feedback and Complaints

I welcome feedback from visitors and customers to Folded Leaf. If I should receive a complaint about any part of my service, it will be dealt with promptly.

Intellectual property rights

Folded Leaf owns all intellectual property rights on or relating to the website including photographs and other images, text, graphics, videos, trademarks, design registrations and logos.

Folded Leaf reserves the right to use any photographs/designs of your book/box or any part thereof, for marketing and promotional purposes.

Mailing List

By signing up to the mailing list, your email will be used as a communication tool for Folded Leaf products, services and updates. Emails may contain periodic newsletters, product updates, upcoming workshops and events, etc.

Folded Leaf will not share, sell, rent, swap or authorize any third party to use your e-mail address for commercial purposes. If you feel you have received an e-mail in error, please contact eilis@foldedleaf.ie. At any time, if you no longer wish to be on the mailing list, follow the “unsubscribe” instructions located near the bottom of each email.

 

Terms and conditions may change from time to time. Folded Leaf reserves the right to change terms without notice.